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General terms and conditions

1. Scope, contents of contract and applicable law

1.1. The following standard terms and conditions of OrsonRent (hereinafter referred to as “rental firm”) apply exclusively.

1.2. The exclusive subject matter of the contract with the rental firm is the hiring out of the motorhome.

1.3. In the event of booking, a rental contract will come about between the rental firm and the renter(s) that is exclusively governed by Spanish law. The renter will organise his journey himself and make use of the vehicle on his own responsibility. The rental contract is limited to the specific period agreed. Any tacit extension of the rental for an indefinite period of time on the basis of continued use is hereby excluded.

1.4. All agreements between the rental firm and the renter must be concluded in writing. 

2. Minimum Age and authorised drivers

2.1 The Hirer and any other driver must be at least 25 years old and must be in possession of a Class B or comparable international driving licence for at least two years. Any persons not resident in the territory of the EU must be in possession of an international driving licence.

2.2 Some of the Rental Firm‘s vehicles may have a total weight of more than 3.5 tonnes and an appropriate driving licence is required for driving such vehicles. Persons in possession of a Class B driving licence must, as a precaution, consult the Rental Firm about the technically permissible total weight of the vehicle rented.

2.3 If, upon renting, a respective (international) driving licence cannot be presented, the motorhome shall be regarded as not collected. In such case, there shall apply the respective terms of cancellation (see 4.2).

2.4 The vehicle may only be driven by the Hirer and the drivers registered at the rental station of ORSONRENT.

3. Rental charges and rental period

3.1 The applicable rental charges are those stated in the Rental Firm‘s price list in force at the time the contract is concluded. Any minimum rental period that may be prescribed during particular travel periods is likewise indicated in the Rental Firm‘s price list in force at the time the contract is concluded. The prices applicable are those specified in the price list for the season within which the rental period booked falls.

3.2 The rental charges for optional accessories can be gathered from the Rental Firm‘s price list in force at the time the contract is concluded.

3.3 The minimum rental period is three days.

3.4 The respective rental charges include the rental price, VAT and insurance coverage (see paragraph 11.

3.5  The rental period starts when the Hirer takes possession of the motorhome at the rental station and ends when the rental station employee takes it back at the base, domicile/airport or any other agreed location.

3.6 If the vehicle is returned after the time agreed in writing, the Rental Firm will charge an amount of € 25,- per hour of delay (up to a maximum charge equal to the relevant full-day price for every day late). Any costs incurred as a result of claims asserted by a subsequent hirer or any other person against the Rental Firm on the ground of a late receipt of the vehicle that the Hirer is responsible for are to be borne by the Hirer.

3.7 If the vehicle is returned before the expiry of the agreed rental period, the full contractually agreed rental charge must be paid.

3.8 The motorhome is delivered with a full fuel tank and must be returned that way. Otherwise, the lessor will charge €2.50/litre for the remaining litres of fuel until the tank is full. The cost of fuel consumption is borne by the lessee.

3.9 In case the vehicle is returned at a rental station other than the rental station where it was received, there must bE a separate agreement with the Rental Firm and a respective amount, to be agreed upon before the delivery of the vehicle, must be paid.

4. Reservations and changes in bookings

4.1. Reservations are only binding after they have been confirmed by the rental firm as described in Section 4.2 and only for vehicle groups, not for vehicle

4.1 Reservations are only binding after they have been confirmed by the Rental Firm as described in Section 4.2 and only for vehicle groups, not for vehicle types. This will also apply if a specific vehicle type is mentioned as an example in the description of the vehicle group.

4.2 From the moment the lessor sends the quote in writing, the lessee has a maximum period of 5 days to pay 30% of the total amount of the rental sum (or 100% if the motorhome collection date takes place in less than 15 days from the quotation). Once said payment is visible in the lessor’s account, the lessor will send a receipt with the confirmation of the final reservation. From that moment and only from that moment, the reservation will be binding for both parties. If there are more people interested in the same vehicle, the lessor will assign it in order of entry of the reservation fee. In the event that the client cancels the reservation once it is binding, the client must pay the following cancellation fees: – up to 50 days before the start of the rental, 15% of the rental price – up to 30 days before the start of the rental, 50% of the rental price – up to 15 days before the start of the rental, 80% of the rental price – the same day of the rental or in case of not picking up the vehicle, 95% of the rental price.

5. Terms of Payment, Security Deposit

5.1 The predicted rental charge calculated on the basis of the booking details must be received not later than 15 days before the commencement of the hire in an account of the Rental Firm to be notified to the Hirer, free of any charges.

5.2 The security deposit to an amount of EUR 600,- must be paid to the Rental Firm by means of credit card at the latest when the vehicle is collected for guaranteeing compliance with the contractual obligations.

5.3 In case of short-notice bookings (less than 14 days before the date of rental), the total rental charge will be due immediately.

5.4 The deposit will be returned after the vehicle has been cleaned and examined by a person in charge of OrsonRent, who in case of damage will dictate the amount that the client must pay. This amount will be deducted from the deposit. If it is not possible to assess the damage immediate, the lessor will have 30 business days to return the deposit if applicable. The vehicle has comprehensive insurance with excess (does not include the personal effects of the lessee and companions). In case of accident or theft, the lessee will be responsible for 750, – euros per claim.

5.5 The Hirer expressly obliges himself to pay the following to the Rental Firm:

  • Upon return of the vehicle, the extra kilometer charge for excessing the maximum kilometers per rental period.
  • The fees incurred for the return of the vehicle at another place or in another town without the prior consent of the Rental Firm;
  • All kinds of fines, court costs, extrajudicial costs charged against/incurred by the vehicle, the Hirer or the Rental Firm during the term of the existing rental contract for infringements of the Road Traffic Regulation or other infringements, unless they resulted from a fault on part of the Rental Firm;
  • In case of a retention or attachment of the vehicle due to the Hirer‘s fault, all respective costs shall be borne by the latter, including the expenses for the loss of profit of the Rental Firm of the retained or attached vehicle during the period the vehicle is immobilized;
  • Costs incurred by the Rental Firm (including fees of lawyers and counsels) in connection with the assertion of amounts owed by the Hirer on the basis of the existing contract;
  • The vehicle is covered by a vehicle insurance (excluding the personal items of value of the Hirer and the persons accompanying him). In case of an  accident or theft, the Hirer must assume an amount of 600,- Euro per case of loss.

5.6 If the Hirer defaults on payment, default interest will be charged in accordance with the Applicable statutory regulations.

6. Vehicle Collection and Return

6.1 Before taking the wheel, the Hirer is obliged to take part in a detailed introduction to the vehicle by the Rental Firm‘s experts at the rental station. On that occasion, there is drawn up a detailed report (Check In) of delivery describing the condition of the vehicle that is to be signed by both parties. The Rental Firm is entitled to refuse to hand over the vehicle until this introduction has taken place.

6.2 When returning the vehicle, the lessee carries out a final inspection of the motorhome. The damages that do not appear in the check-in certificate, but that are detected at the time of returning the vehicle, will be borne by the lessee.

6.3 As a general rule, vehicle deliveries will be made from Monday to Sunday from 09:00 to 19:00. The times that appear in the rental contract will be considered as agreed.

6.4 In the event of a non-approved delay in return, a contractual penalty to the amount of three times the contractually agreed price is to be paid. If a return on the agreed day should not be possible due to force majeure, the respective reason must be immediately communicated to the Rental Firm in order to obtain the approval of the latter; otherwise the delay is regarded as a non-approved delay.

6.5 If the Hirer desires an extension of the rental relationship, he must communicate that to the Rental Firm at least three days before the expiration of the contract. A possible confirmation of the extension then will depend on the current availability situation of the Rental Firm so that the latter does not enter into any respective obligations in advance.

6.6 Any alteration of the period of the rental is subject to approval by the Rental Firm. A failure to comply with these Terms and Conditions entitles the Rental Firm to take the vehicle back or to claim it back before court. The Rental Firm reserves the right to a return of the vehicle at any time during the term of contract if its utilization infringes the contractual provisions set forth herein.

6.7 In the return of the vehicle at the end of the rental, in which the lessee is not present at the inspection of the same, due to delivery by mailbox or non-availability, and there is damage to the vehicle, the lessee accepts the valuation of the damages carried out by the lessor.

6.8 The vehicle is to be returned with a clean interior and emptied service-water and WC containers. Otherwise, there will be charged an additional cleaning fee based on the respective rates.  If the toilet container is overflown an extra cleaning fee of 100 Euro will be charged.

6.9 In case the drinking-water tank is filled with diesel or any other fuel or the diesel tank is filled with water or any other fuel, a contractual penalty to an amount of 600,- Euro will be charged.

Prohibited Use, Duties of Care

7.1 The Hirer confirms to have received the vehicle in a flawless technical condition and equipped with the required documentation, the appropriate tools, tyres and accessories and obliges himself to keep it in a good condition. Furthermore, he obliges himself to always comply with the obligations and restrictions set forth in the applicable Road Traffic Regulations and moreover –

  • not to allow that it is driven by any person other than himself or by any persons who do not have an express permission to drive it;
  • not to transport more persons than specified in the vehicle documents;
  • not to sublet the vehicle, not to transport persons for commercial purposes and to refrain from any kind of use not set forth in the contract;
  • not to transport any goods, narcotics, toxic or inflammable products;
  • not to leave it to a third party for use, whether against or without payment, and not to support offenders in any way;
  • not to commit any punishable acts, even if they are only liable to punishment at the place of the offence;
  • not to drive the vehicle in a physically limited condition due to consumption of alcohol or narcotics, tiredness or illness;
  • not to leave the road network or drive on unsuitable terrain or participate with the vehicle in sports competitions, vehicle tests, races or other events by which the vehicle might suffer damage;
  • not to use the vehicle for push-starting or towing other vehicles or trailers;
  • not to unseal and/or manipulate the odometer, the Rental Firm having to be immediately informed about a possible damage to the odometer;
  • not to leave, without the Rental Firm‘s permission, the territory of the following countries: Germany, Andorra, Austria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Slovak Republic, Slovenia, Spain, Finland, France, United Kingdom, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Sweden and Switzerland;
  • not to make journeys to countries that are in a state of war or where armed conflicts take place – journeys to such countries are expressly forbidden -;
  • to park and keep the vehicle properly and to protect it against frost damage, hail and rock-fall or other atmospheric events that may cause damage to the vehicle.
  • The Hirer is expressly prohibited from changing any technical features, the keys, locks, equipment, tools and/or accessories of the vehicle or altering its external and     internal appearance in any way, unless with the express written approval of the Rental Firm. In case of an infringement of this paragraph, the Hirer must bear all costs of restoring the original condition of the vehicle as well of periods of immobilization of    the vehicle until its complete repair.

7.2 The vehicle must be treated carefully and appropriately and must be properly locked. The regulations and technical rules applicable to its use must be complied with. Its operating condition, in particular oil and water levels and tyre pressure, must be monitored. The Hirer undertakes to check the vehicle regularly to make sure that it is in a roadworthy condition.

7.3 Smoking is prohibited in all vehicles. Pets are not allowed unless the landlord has given his express written authorization. The cleaning costs derived from any breach will be borne by the lessee. Likewise, the latter must assume the expenses derived from the ventilation or the elimination of the smell of tobacco, including the losses generated by the impossibility of renting the vehicle for some time for this reason.

7.4 In case of a proven violation of the provisions in the above paragraphs 7.1, 7.2 and 7.3 the lessor may terminate the lease without notice.

8. What to do in case of an accident

8.1. After an accident or damage caused by fire, theft or collision with a wild animal (game), the police must be informed immediately and also the rental firm via the phone number of the rental station (telephone number stated in the rental contract), at the latest on the working day following the day of the accident/incident.

8.2. Never accept any third-party claims as valid except for a „declaration of amicable settlement“, there must not be made any admission of fault or any anticipations with regard to fault. The renter must record the data of the other party involved in the accident and of the witnesses and send them, together with information on the way the accident happened, to the rental firm within the defined period and must immediately inform the authorities if the accident was caused due to the fault of the other party involved in the accident. The accident report must be properly completed and signed and handed over to the rental firm upon return of the vehicle at the latest. The document must in particular include the names and addresses of the persons involved, the data included in the driving licence, the information on the other party involved in the accident, including the name of the insurance company and the number of the policy, the information on witnesses, if any, as well as the registration numbers of the vehicles involved.

8.3. In the event of a robbery or theft of the vehicle, a notice must be immediately given to the competent authority and the rental firm must be informed simultaneously. Not later than within 24 hours, the rental firm must be sent a copy of the notice together with the vehicle keys. Otherwise, the insurance contracts and amounts of coverage are void.

8.4. Also in case of a damage without an adverse party, the renter must, irrespective of the amount of the damage, prepare a detailed written report together with a respective sketch for the rental firm. If the renter, for whatever reason, fails to write the report and that way causes that the insurance company does not pay compensation for the damage, he shall be obliged to pay the respective total amount.

8.5. The vehicle must not be left without taking measures to appropriately secure and protect it, for which purpose the road traffic safety organization named by the insurance company is to be contacted, if necessary.

8.6. In case the renter fails to take the measures to be taken in a given case, the rental firm can claim from the renter compensation for the damage caused by his negligence, including compensation for loss of profit of the rental firm during the time the vehicle is immobilized. 

9. Defects in the motorhome

9.1. Any claims for damages of the renter on the basis of defects that the rental firm is not responsible for are hereby excluded.

9.2. Any defects in the motorhome or its equipment that are discovered after the commencement of the hire must be reported in writing to the rental firm by the renter when returning the vehicle. Claims for damages based on subsequently notified defects shall be excluded unless the claim is based on a non-obvious defect. 

10. Repairs and substitute vehicles

10.1. Normal wear and tear of the vehicle is the rental firms affair. If, due to the duration of the journey or the road conditions, it appears to be advisable, the respective maintenance work must be performed by an authorised repair firm.

10.2. If any warning light in the vehicle lights up, the vehicle must be stopped as soon as possible and the rental firm or exclusively the road traffic safety organization named by the rental firm is to be informed; exclusively the ones named by the rental firm may be consulted and only they may help you to an authorised repair firm, unless an express other permission has been obtained from the rental firm.

10.3. The renter may order repairs that are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period provided they do not exceed a price of EUR 150.00. He only needs the approval of the rental firm for that purpose. The latter will assume the repair costs against submission of the original invoices and the parts replaced, as long as the renter is not liable for the damage pursuant to Section 11 below. This does not apply to tyre damage.

10.4. If a defect for which the rental firm is responsible makes such a repair necessary and if the renter does not have the defect rectified on his own initiative, the renter must notify the rental firm of the defect immediately and set a reasonable deadline for its repair. The rental firm does not assume liability for any circumstances specific to a particular country (e.g. infrastructure) that may delay the repair.

10.5. In case of damage to components of the living area, the renter must report such damage immediately to the rental firm from whom he will get the respective instructions for the repair.

10.6. If, without any fault on behalf of the renter, the motorhome suffers serious damage or if it is foreseeable that the vehicle cannot be used for an unreasonably long time or is to be taken off the road and the rental firm can provide the renter with a substitute vehicle with either the same or a higher number of places within a reasonable period of time, a termination of the contract is excluded.

10.7. If, due to the renters fault, the motorhome suffers serious damage or if it is foreseeable that the vehicle cannot be used for a longer time or is to be taken off the road, the rental firm can refuse the supply of a substitute vehicle. In such case, a termination of the contract by the renter is excluded. In case the rental firm can make a substitute vehicle available to the renter, it can charge the resulting costs to the renters account. 

11. Renters liability and vehicle insurance

11.1. According to the principles of comprehensive insurance, in the event of comprehensive damage, the lessor will exempt the lessee from liability for material damage, with a deductible of 750, – euros, which must be assumed by the lessee.

11.2. Under no circumstance, the renter is released from its liability under civil law, administrative law or criminal law as a consequence of accidents or negligent acting.

11.3. The indemnity against liability according to Section 12.1 will not apply if the renter fails to observe the rules set forth in the subsections of Section 8.

11.4. The indemnity against liability according to Section 12.1 will not apply if the renter has caused a damage by intent or gross negligence.

11.5. In case of negligence, the renter will be moreover liable in the following cases:

  1. if the renter disregards the road traffic rules or regulations applicable in the country where he drives;
  2. if loss/damage was caused by impaired ability to drive under the influence of drugs or alcohol;
  3. if the renter or a driver to whom the renter has left the vehicle commits hit-and-run driving (absconds after an accident);
  4. if the renter, contrary to the obligation set forth in Section 8, fails to call the police to an accident, unless such breach of obligation has neither affected the assessment of  the cause of the damage nor the assessment of the amount of damage;
  5. if the renter breaches any other obligations under Section 8, unless such breach of obligation has neither affected the assessment of the cause of the damage nor the assessment of the amount of damage;
  6. if loss/damage is due to usage prohibited under Section 7.1; g. if loss/damage is due to a breach of an obligation according to Section 7.2;
  7. if loss/damage is caused by an unauthorised driver to whom the renter has left the vehicle;
  8. if loss/damage is due to a failure to take account of the vehicles dimensions (height, width, length);
  9. if loss/damage is due to a failure to comply with the load regulations.

11.6. The renter is liable for all costs, fees, fines and penalties imposed on the rental firm in connection with the use of the vehicle, unless they are based on a fault on part of the rental firm.

11.7. Several renters a are jointly and severally liable.

12. Liability of the rental firm and statute of limitation

12.1. The renter must return the vehicle in a flawless condition after respective inspection and performance of maintenance work required for its perfect operation. The renter shall be neither liable for cases of technical failure or breakdown attributable to normal wear and tear of the vehicle nor for any costs, delays or impairments that occurred directly or indirectly as a consequence of such failure or breakdown.

12.2. If a supply of the vehicle in due time is not possible due to force majeure, accidental events or reasons that the renter is not responsible for, that does not cause a right to claim damages, except for the repayment of the amount paid on account for the reservation by the rental firm to the renter.

12.3. The lessor assumes no responsibility for the renter’s car if it is parked on the lessor’s premises as a free courtesy service during the rental period.

12.4. The rental firm is liable without limitation for intent and gross negligence. In case of simple negligence, the rental firm is only liable for foreseeable loss/damage typical of the type of contract concerned, if there is a breach of an obligation the meeting of which is of particular importance to the achievement of the purpose of the contract (cardinal duty). This standard of liability also applies in cases of obstacles to performance upon conclusion of the contract.

12.5. The Standard Terms and Conditions [AGB] available at the rental station at the start of the rental are valid. 

13. Place of Jurisdiction

For all disputes arising out of or in connection with the rental contract for the motorhome, it is hereby agreed that the place of jurisdiction shall be that of the respective rental station.